Privacy policy
Privacy Policy
Last updated: January 26, 2025
This Privacy Policy describes how Axys j.d.o.o. (hereinafter referred to as “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit, use our services, or make a purchase at axysperformance.com or axys.hr (hereinafter referred to as the “Site”) or otherwise communicate with us regarding the Site (together, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether as a customer, website visitor, or another individual whose data we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take other steps required by applicable law.
How We Collect and Use Your Personal Data
To provide our Services, we collect personal data about you from various sources, as outlined below. The data we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Data We Collect
The types of personal data we collect depend on how you interact with our Site and use our Services. When we use the term “personal data,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information You Provide Directly
Information you provide directly through our Services may include:
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Contact details including your name, address, phone number, and email address.
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Order information including your name, billing and shipping addresses, payment confirmation, email, and phone number.
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Account information including your username, password, security questions, and other security credentials.
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Support-related information including content of communications with us, such as messages you send via the Services.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but it may prevent your use of or access to certain features.
Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). This may involve the use of cookies, pixels, and similar technologies. Usage Data may include information about how you access and use the Site, including device, browser, network connection, IP address, and your activity on the Services.
Information From Third Parties
We may also receive information from third parties, such as:
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Companies that support our Site and Services, like Shopify.
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Payment service providers that process your payments and collect related payment details (e.g., account numbers, card data, billing address) in order to fulfill your orders.
When you visit our Site, open or click on emails from us, or interact with our ads or services, we or our third-party partners may collect data via tracking technologies like pixels, beacons, SDKs, third-party libraries, and cookies.
We treat all data we receive from third parties in accordance with this Privacy Policy.
How We Use Your Personal Data
To Provide Products and Services
We use your personal data to provide the Services and fulfill our contract with you. This includes processing your payments, delivering orders, sending order-related communications, account management, handling returns and exchanges, and offering customer support.
Marketing and Advertising
We may use your personal data for marketing and promotional purposes, including sending promotional messages by email, SMS, or mail, and displaying advertisements. This may include personalized recommendations. If you're an EEA resident, the legal basis is our legitimate interest in promoting our products under Article 6(1)(f) GDPR.
Security and Fraud Prevention
We use your data to detect, investigate, and prevent fraud, illegal activities, or abuse of the Services. If you create an account, you're responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact us immediately. For EEA users, our legal basis is Article 6(1)(f) GDPR.
Customer Support and Service Improvement
We use your data to provide customer support and improve our Services — this is based on our legitimate interest in providing effective service and maintaining a business relationship (Article 6(1)(f) GDPR).
Cookies
Like many websites, we use cookies. See Shopify’s Cookie Policy for more information about cookies used in connection with our store. Cookies help us operate and improve our Site and Services, analyze interactions, and tailor experiences and advertising.
Most browsers accept cookies by default, but you can configure yours to remove or reject them. Blocking cookies may affect your experience and functionality of the Services.
How We Disclose Your Personal Data
We may share your data in the following cases:
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With vendors or service providers performing services on our behalf (e.g., IT, payments, analytics, customer support, cloud storage, fulfillment).
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With business or marketing partners to offer services and advertisements.
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With your consent or at your direction (e.g., for shipping or social media integrations).
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With affiliates or within our corporate group.
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During business transfers (e.g., mergers or bankruptcy), or as legally required to comply with law or defend our rights.
Categories of Recipients
| Category | Recipients |
|---|---|
| Identifiers | Vendors, payment processors, analytics tools, customer support partners |
| Commercial information | Same as above |
| Internet or similar activity | Same as above |
| Geolocation data | Same as above |
We do not sell or share sensitive personal data without your consent.
Third Parties and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy or security of these websites. We encourage you to read their privacy policies and terms of service.
Information you share publicly or on social media may be visible without limitation.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal data from children. If you are a parent or guardian of a child who shared personal data with us, contact us to request deletion.
As of the effective date of this policy, we do not knowingly “sell” or “share” data from persons under 16 years of age, as defined by applicable law.
Security and Retention
We use appropriate safeguards but cannot guarantee “perfect security.” Do not use unsecure channels to send sensitive info.
How long we retain your data depends on factors like your account status, legal obligations, and operational needs.
Your Rights
Depending on where you reside, you may have the following rights:
Access – Request access to the personal data we hold.
Deletion – Request deletion of your personal data.
Correction – Request correction of incorrect personal data.
Portability – Request a copy or transfer of your data.
Opt-out – Opt-out of sale/sharing of data or targeted advertising.
Restriction – Request limited processing of your data.
Withdraw Consent – If applicable, revoke your consent.
Appeal – Appeal a denial of your request.
Manage Preferences – Opt out of marketing via the unsubscribe link in emails.
We will not discriminate against you for exercising your rights.
To exercise your rights, follow the instructions on our Site or contact us below. We may need to verify your identity before fulfilling your request.
Complaints
If you’re unhappy with how we handle your data, contact us. If unresolved, you may have the right to contact your local data protection authority.
International Users
We may process your personal data outside your country. If we transfer data outside the EEA/UK, we rely on Standard Contractual Clauses or similar approved mechanisms.
Contact
If you have questions or would like to exercise your rights, contact us at:
Unless stated otherwise, Axys j.d.o.o. is the data controller of your personal data.